Wayanad Natural & Holistic Farmers Producer Company Ltd. (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store, and share your personal information when you visit Wayanadnatural.com or place an order.
1. Information We Collect
| Category | Examples |
|---|---|
| Identity | Name, email address, phone number |
| Contact | Shipping & billing address |
| Payment | Card token (provided by the payment gateway), transaction ID |
| Technical | IP address, device type, browser, cookies, log files |
| Communications | Order confirmations, newsletters (if opted‑in) |
2. How We Use Your Data
- Process and fulfil orders (shipping, invoicing, returns).
- Communicate order status, support queries, and promotional offers (only if you have opted‑in).
- Analyse site usage for improvements (Google Analytics).
- Comply with legal obligations (tax, customs, fraud prevention).
3. Data Sharing
| Recipient | Purpose |
|---|---|
| Payment gateway (Razorpay/Stripe) | Process payments – only tokenised card data is shared. |
| Shipping carriers (India Post, DHL, etc.) | Deliver orders and provide tracking. |
| Email service (Mailchimp) | Send newsletters/transactional emails (opt‑in only). |
| Analytics provider (Google Analytics) | Site‑usage statistics (IP anonymised). |
We do not sell or rent your personal data to third parties.
4. Data Retention
- Order‑related data: retained for 5 years for tax and warranty purposes.
- Marketing data: retained until you unsubscribe or request deletion.
5. Security Measures
- TLS encryption for all data in transit.
- Payment data is never stored on our servers; only tokenised references are kept.
- Access to personal data is restricted to authorised staff.
6. Your Rights (GDPR/Indian IT Act)
- Access, correct, or delete your data.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with the appropriate data‑protection authority.
Contact: admin@wayanadnatural.com